Frequently Asked Questions

  • How do I choose the perfect unit size?

    Feel free to use our online storage calculator or give us a call for advice. We offer a variety of sizes so be sure to have an idea of everything you intend to store so we can find the best option.

  • What are the access hours?

    Access your storage unit 24 hours a day, 7 days a week.

  • What security features do you offer?

    We take the safety of your belongings seriously. Our facility is equipped with security cameras throughout the property to monitor activity 24/7, ensuring a safe and secure environment for your stored items.

  • How do I pay my storage bill?

    We offer convenient online bill pay options, allowing you to manage your payments from anywhere, at any time. It's easy and secure, providing you with flexibility in how you manage your account.

  • Can I drive up to my storage unit?

    Yes! Citadel Storage features drive-up access to ground-floor units, making it simple to load and unload your belongings directly from your vehicle.

  • What should I do if I need assistance?

    If you have any questions or need assistance, our customer service team is available via our call center during business hours. Our friendly and knowledgeable staff is always ready to help with any inquiries or to guide you through the storage process.